We process all orders within 3-5 business days (not including weekends or holidays). We will notify you once your order has shipped. If you have not received a shipping notification within that time-frame please email firstname.lastname@example.org and we'll take a look!
How can I check the status of my order?
You will receive an email order confirmation upon placing your order and a shipping notification including a tracking number once we've shipped it. You can use the tracking number to check its status. Tracking information typically takes 48 hours to be available
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your order confirmation and we'll get back to you with an update.
Returns are accepted for up to 7 days after delivery. Items must be unused and in their original condition.
If your order arrives damaged, please email us as soon as possible at firstname.lastname@example.org. Include your original order confirmation and a photo of the damage. Refunds due to damage during shipping are addressed on a case-by-case basis.
If you have any questions, please don't hesitate to reach out!